Crown Points FAQs
1. FOUNDER MEMBER PAYMENT
1.1- When will I receive the interim payment due to Founder Members in December 2020.
The interim payment was sent on 21st December 2020. You will receive the payment by the same method as the first payment unless you have made a different arrangement with us.
1.2- How much will the interim payment be?
We acknowledge that Members will be disappointed that the full and final balancing payment cannot be made at this time due to the impact of the Covid-19 pandemic. The interim payment will be €262.76 (£234.77) for each former Crown Resorts’ week owned. This sum includes interest of €7.01 which is 1.9% p.a. on the principal amount being paid.
1.3- How has the interest been calculated?
The interest paid of €7.01 is the agreed rate of 1.9% p.a. on the principal amount being paid.
1.4- Why have I not received the full balancing payment?
The payments are being made from a proportion of the proceeds of the sale of the apartments which are surplus to the new structure’s requirements. All sales activities on the Costa del Sol have been severely curtailed since March 2020 due to the regulations introduced for the Covid-19 global pandemic. This has resulted in a significant shortfall in the funds anticipated.
1.5- When will the full balancing payment be made?
We will be making a further payment as soon as the required funds are raised from the sale of apartments. Unfortunately, we are unable to confirm the date this payment will be made; however, this Frequently Asked Questions area will be updated on a regular basis. Furthermore, interest at 1.9% p.a. will continue to accrue on the outstanding balance.
1.6- How much will the full balancing payment be?
Statement of Account per former week owned.
|Payment amount agreed||€3,205.00|
|First payment made July 2019||€1,650.00|
|Part payment December 2020||€ 255.75 (with interest, €262.76)|
|Outstanding balance still to be paid||€1,299.25 plus interest|
1.7- What were the benefits given to the Founder Members?
The following benefits were offered to facilitate the Resolution to move qualifying members into a Points driven ownership, all individual owners of weeks for their personal use are offered the following benefits per week owned as at 11th April 2019.
- Cash payments totalling €3,205 (for each week owned).
- Your Management Charge for 2020 will be free of charge and for 2021 and 2022 it will be fixed at the 2019 rate less 13% (for each week owned).
- You, as Founder Members, will continue to receive the free onsite facilities you currently enjoy when staying at Crown Resorts.
- Your first year’s membership fee to RCI will be free of charge (commencing on the date of your new Points Certificate). For existing RCI members it will be the fees for the next year that become due which will be free.
- For the first year, any external exchange within the RCI system will have the fee discounted by 50% (a current saving of £63 per weekly transaction).
- You will have the ability to spend your Points on holiday time at Crown Resorts for the first three years without paying the usual RCI transaction fee. You will need to call Crown Resorts or RCI to make your booking as this facility is not available online.
- For accommodation at Crown Resorts, you will receive 15% off the published rental rates in lower seasons (as defined from time to time) and, subject to availability, you will receive preferential apartment allocation for all your rentals.
2. MANAGEMENT CHARGE
2.1- Why do members still have to pay management charges if they no longer have a week and unit?
In accordance with the terms of the 2019 SGM Resolution, which was passed due to 93% of members voting in favour, your former ‘weeks’ based membership of Crown Resorts has been transferred to a ‘points’ based membership of Crown Points Club. Management charges are payable on the points, as the week(s) on your former membership of Crown Resorts have been placed with a Trustee and ‘back up’ the points.
There were a range of payments and benefits offered to the Founder Members. One of these benefits was an initial capital payment which was made in 2019 and also a 13% discount on the 2021 and 2022 management charge.
2.2- How much are the Management Charges for Founder Crown Points Members?
- 2020 – No charge. Your Management Charges will be paid by the new management entity
- 2021 and 2022 – Your Management Charges for 2021 and 2022 will be at the 2019 rate less 13%
- 2023 – Your Management Charges will be calculated by taking the 2019 Management Charges as a base and adding any inflationary factors for the years 2020, 2021 and 2022, to include statutory pay increases and Spanish cost of living index. This increase could vary depending on prevailing rates of exchange.
2.3- How much are the management charges for Non-Founder Crown Points Members?
- 2020 – The Management Charge for 2020 is the Deferred Rate Management Charge for 2019 plus 1%.
- 2021 onwards – The Management Charge will move generally in line with inflation and currency movement between the pound and euro.
2.4- Why do I have to pay a management charge in 2021 when I could not use my points in 2020 due to Covid-19?
If you are a member of RCI, your points will be banked and can be used for future reservations.
If you are not a member of RCI, under the Crown Points Club Scheme Rules you may make a reservation in any one year using your points in the week(s) that you previously owned. We recognise that for some members, the resort was closed for that period and we have made special provision for members who were unable to use their points at the resort during 2020 to have use of them during 2021. Your management charges have to be paid whether you use your points or not. This was the case when you were a member of Crown Resorts Club as there was no provision for you not to pay your management charge if you did not use your time.
2.5- There was a free year of management charge payments, why do I have to pay now?
The free year of management charges offered to Founder Members of Crown Points Club was for 2020. Unless you pay by direct debit, you have recently been sent a liability notice for the 2021 management charge. The management charge for 2021 and 2022 is the 2019 rate with a 13% discount applied.
2.6- Why do I have to pay Crown Points Club and RCI?
There are two separate memberships – Crown Points Club and RCI.
You pay Crown Points Club for the management charge on your points which can either be used direct with Crown Resorts in the week on your former membership or banked with RCI.
If you are a member of RCI, you pay an RCI membership fee to enable you to bank your points and use them to make a reservation in a different week at Crown Resorts or other worldwide destinations.
2.7- Why have I received an email not a paper statement regarding the management charge?
Members will receive an email to inform them of their management charge liability which is a quicker and more environmentally-friendly method of communication. All of the information regarding the management charge is available on the Club website www.crown-points.com. What was previously sent was not an invoice and there is no requirement for a paper statement to be sent.
2.8- Can I offset the management charge against the Founder Member payment?
It is not possible to offset the management charge liability against the Founder Member payments. In accordance with the SGM Resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee. The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts which exist whether the resort is occupied or not.
2.9- Why should I pay my management charge when I don’t want to use my points?
The Scheme rules of the Crown Points Club (in similarity with the Crown Resorts Constitution) provides for you to pay a management charge on your points in just the same way as you did within Crown Resorts and the funds pay for those same costs. This requirement is there whether you use the points or not. Points can be accumulated through membership of RCI, so unused points from one year can be used in future years to reserve time in better quality accommodation or extend the time of stay. Accommodation booked through RCI or the resort direct can be let to friends, family or on the open market.
2.10- Why should I pay my management charge when I haven’t received the full Founder Member payment?
In accordance with the SGM resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee. Therefore, this fund cannot be used to fund the running costs of Crown Resorts.
The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts. The accommodation at Crown Resorts is used to support your points.
3. USING YOUR POINTS
3.1- How do I use my Crown Points to make a reservation?
Please contact RCI to make your reservations, the contact details can be found on their website www.rci.com.
3.2- How have my Points been calculated?
Your Points relate to the weeks and apartments you previously owned. Therefore, you will be required to pay a Management Charge, similar to that which you have paid in the past, in order that the apartments can be maintained and the services at the resort provided.
To find the Scheme Rules and Regulations for the Crown Points, please log into the Members Area on the website
3.3- How does the RCI Points System work?
In order to understand how the RCI Points system works, please click “What is RCI Points Membership” on the RCI website rci.com where you will find further information and a short video.
3.4- Can I stay at Club Calahonda, Club Delta Mar or Club La Riviera?
Unfortunately, due to a decreasing number of members, it has become necessary to reduce the stock by selling the apartments other than those in Club Marbella in order to remain viable. Therefore, in future all reservations at Crown Resorts will be made into Club Marbella. However, when you next visit the resort, if there are still some apartments remaining unsold in Club Calahonda it may be possible to arrange for you to stay there but this cannot be guaranteed.
4.1- Where can I find the Scheme Rules and Regulations for Crown Points?
To find the Scheme rules and Regulations for the Crown Points, please log into the Members Area on the website
4.2- Can I surrender my membership to Crown Points?
Please send an email to firstname.lastname@example.org for further information.
4.3- Can I sell my Crown Points Club Points?
You can sell your points privately or on the open market or pass them on to family or friends, but you can only sell the points value stated on your membership certificate. Please note that there will be an administration charge of £125 to issue a new certificate. When passing on your points (be it by selling or gifting) they should be free of any future reservations and payment of the management charges should be up-to-date.
4.4- Why did I not have to sign any paperwork for my Crown Resorts membership to be transferred to Crown Points Club?
The SGM was held on 29th May 2019 for members to vote on the Resolution to move in Crown Points Club and the Resolution was passed by a majority vote in favour of 93.38% which was in excess of the 75% required under the Constitution.
As a result, all members of Crown Resorts’ Club were moved in Crown Points Club and individual signatures were not required. The existing Crown Resorts’ Membership Certificates became null and void.
4.5- When does Crown Points Club end?
The Crown Points Club will be in existence until the end of 2035.
4.6- Can I leave my Points in my Will?
Your Points can be left to a beneficiary in your Will and can be transferred to a beneficiary free of charge.