Crown Points FAQs

Updated on 21st December 2022 – We are now able to advise you that, before year end, we will make the final payment of €975.88 per former week owned in Crown Resorts as at 11^th April 2019.

As you will see below, this represents the final payment of the sum agreed under the terms of the arrangement ratified at the Special General Meeting held on 29^th May 2019.

As a member owning week(s) at Crown Resorts Club as at 11^th April 2019 you relinquished your weeks based membership in Crown Resorts Club and moved, free of charge, to a Points based membership in Crown Points Club and were eligible to receive a total payment of €3,205 (or the Sterling equivalent).

As agreed, all payments after the first payment have included accrued interest at 1.9% p.a.

A summary of the payments (including Interest) made for each former week you owned are as follows: –

Due to the possibility of postal delays caused by the current industrial action in the UK, please wait until at least the end of January 2023 before advising us if you have not received your cheque payment in the post.  For the latest information, please visit the FAQ’S on the Crown Points Club website at https://www.crown-points.com/faqs/.

Queries regarding individual payments can only be accepted in writing.  Please either send an email to crownpoints@crownresorts.com or write to us at –

Crown Points Club, Suite 65, Wey House, 15 Church Street, Weybridge, Surrey, KT13 8NA.

YES.  As a result of the passing of the Resolution at the SGM in 2019, your former weeks based membership of Crown Resorts was transferred to a points based membership in Crown Points Club.    You did not ‘sell’ your membership and the Founder Member payment was made a part of the benefit of the transfer.  Upon payment of the annual management charge, you will continue to be entitled to use your annual points allocation, either through RCI or direct with Crown Resorts.

In accordance with the terms of the 2019 SGM Resolution, which was passed due to 93% of members voting in favour, your former ‘weeks’ based membership of Crown Resorts has been transferred to a ‘points’ based membership of Crown Points Club. Management charges are payable on the points, as the week(s) on your former membership of Crown Resorts have been placed with a Trustee and ‘back up’ the points.

There were a range of payments and benefits offered to the Founder Members. One of these benefits was an initial capital payment which was made in 2019 and also a 13% discount on the 2021 and 2022 management charge.

• 2020 – No charge.  Your Management Charges will be paid by the new management entity
• 2021 and 2022 – Your Management Charges for 2021 and 2022 will be at the 2019 rate less 13%
• 2023 – Your Management Charges will be calculated by taking the 2019 Management Charges as a base and adding any inflationary factors for the years 2020, 2021 and 2022, to include statutory pay increases and Spanish cost of living index.  This increase could vary depending on prevailing rates of exchange.

• 2020 – The Management Charge for 2020 is the Deferred Rate Management Charge for 2019 plus 1%.
• 2021 onwards – The Management Charge will move generally in line with inflation and currency movement between the pound and euro.

There are two separate memberships – Crown Points Club and RCI.

You pay Crown Points Club for the management charge on your points which can either be used direct with Crown Resorts in the week on your former membership or banked with RCI.

If you are a member of RCI, you pay an RCI membership fee to enable you to bank your points and use them to make a reservation in a different week at Crown Resorts or other worldwide destinations.

Members will receive an email to inform them of their management charge liability which is a quicker and more environmentally-friendly method of communication. All of the information regarding the management charge is available on the Club website www.crown-points.com. What was previously sent was not an invoice and there is no requirement for a paper statement to be sent.

It is not possible to offset the management charge liability against the Founder Member payments.  In accordance with the SGM Resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee.  The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts which exist whether the resort is occupied or not.

The Scheme rules of the Crown Points Club (in similarity with the Crown Resorts Constitution) provides for you to pay a management charge on your points in just the same way as you did within Crown Resorts and the funds pay for those same costs. This requirement is there whether you use the points or not.  Points can be accumulated through membership of RCI, so unused points from one year can be used in future years to reserve time in better quality accommodation or extend the time of stay. Accommodation booked through RCI or the resort direct can be let to friends, family or on the open market.

In accordance with the SGM resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee. Therefore, this fund cannot be used to fund the running costs of Crown Resorts.

The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts.  The accommodation at Crown Resorts is used to support your points.

With regards to the rental rate of any week in the year, the rate is based on availability and bookings.  The lower the supply and the greater the demand, the higher the price and vice versa.   As a Crown Points Club member, you will be allocated the best apartment available at the resort and benefit from discounted rates for additional nights.  A renter may be allocated in a less favourable location in the resort.

Due to a processing error by Barclays Bank, the Direct Debit set up under Levellight Ltd to collect the Management Charge has been erroneously cancelled.

Please be assured that the Direct Debit has now been reinstated and the December payment will be taken as usual on 15^th December 2023 and no further action is required by members.

An email or letter has been sent to all affected members to inform them.

From January 2024 the direct debit scheme will be operated by GoCardless and you will see ‘GoCardless’ on your bank account instead of ‘Levellight Ltd’.

An email or letter has been sent to all members who pay by Direct Debit to inform them of the above.

Please contact RCI to make your reservations, the contact details can be found on their website www.rci.com.

Your Points relate to the weeks and apartments you previously owned.  Therefore, you will be required to pay a Management Charge, similar to that which you have paid in the past, in order that the apartments can be maintained and the services at the resort provided.

To find the Scheme Rules and Regulations for the Crown Points Club, please log into the Members Area on the website

In order to understand how the RCI Points system works, please click “What is RCI Points Membership” on the RCI website rci.com where you will find further information and a short video.

Through membership of RCI, you can save, bank or rent additional points however it is not possible to purchase additional points from Crown Points Club.

To find the Scheme rules and Regulations for the Crown Points Club, please click here

Please send an email to crownpoints@crownresorts.com for further information.

You can sell your points privately or on the open market or pass them on to family or friends, but you can only sell the points value stated on your membership certificate. Please note that there will be an administration charge of £150 to issue a new certificate. When passing on your points (be it by selling or gifting) they should be free of any future reservations and payment of the management charges should be up-to-date. For further information, please send an email to – crownpoints@crownresorts.com.

The SGM was held on 29th May 2019 for members to vote on the Resolution to move in Crown Points Club and the Resolution was passed by a majority vote in favour of 93.38% which was in excess of the 75% required under the Constitution.

As a result, all members of Crown Resorts’ Club were moved in Crown Points Club and individual signatures were not required. The existing Crown Resorts’ Membership Certificates became null and void.

The Crown Points Club will be in existence until the end of 2035.

Your Points can be left to a beneficiary in your Will and can be transferred to a beneficiary free of charge.