Crown Points FAQs
1. FOUNDER MEMBER PAYMENT
1.1 When will the full balancing payment be made?
Updated on 21st December 2022 – We are now able to advise you that, before year end, we will make the final payment of €975.88 per former week owned in Crown Resorts as at 11th April 2019.
As you will see below, this represents the final payment of the sum agreed under the terms of the arrangement ratified at the Special General Meeting held on 29th May 2019.
As a member owning week(s) at Crown Resorts Club as at 11th April 2019 you relinquished your weeks based membership in Crown Resorts Club and moved, free of charge, to a Points based membership in Crown Points Club and were eligible to receive a total payment of €3,205 (or the Sterling equivalent).
1.2 How has the interest been calculated?
As agreed, all payments after the first payment have included accrued interest at 1.9% p.a.
1.3 How much will the full balancing payment be?
A summary of the payments (including Interest) made for each former week you owned are as follows: –
|Total Payment amount agreed||€3,205.00|
|First payment paid in July 2019||€1,650.00|
|Second payment paid in December 2020||€262.76 including interest of €7.01|
|Third payment paid in October 2021||€401.81 including interest of €16.81|
|Your final Payment is.||€975.88 including interest of €61.63|
Due to the possibility of postal delays caused by the current industrial action in the UK, please wait until at least the end of January 2023 before advising us if you have not received your cheque payment in the post. For the latest information, please visit the FAQ’S on the Crown Points Club website at https://www.crown-points.com/faqs/.
Queries regarding individual payments can only be accepted in writing. Please either send an email to firstname.lastname@example.org or write to us at –
Crown Points Club, Suite 65, Wey House, 15 Church Street, Weybridge, Surrey, KT13 8NA.
1.5 Once I’ve received my final payment, do I still remain a member of Crown Points Club?
YES. As a result of the passing of the Resolution at the SGM in 2019, your former weeks based membership of Crown Resorts was transferred to a points based membership in Crown Points Club. You did not ‘sell’ your membership and the Founder Member payment was made a part of the benefit of the transfer. Upon payment of the annual management charge, you will continue to be entitled to use your annual points allocation, either through RCI or direct with Crown Resorts.
2. MANAGEMENT CHARGE
2.1- Why do members still have to pay management charges if they no longer have a week and unit?
In accordance with the terms of the 2019 SGM Resolution, which was passed due to 93% of members voting in favour, your former ‘weeks’ based membership of Crown Resorts has been transferred to a ‘points’ based membership of Crown Points Club. Management charges are payable on the points, as the week(s) on your former membership of Crown Resorts have been placed with a Trustee and ‘back up’ the points.
There were a range of payments and benefits offered to the Founder Members. One of these benefits was an initial capital payment which was made in 2019 and also a 13% discount on the 2021 and 2022 management charge.
2.2- How much are the Management Charges for Founder Crown Points Club Members?
- 2020 – No charge. Your Management Charges will be paid by the new management entity
- 2021 and 2022 – Your Management Charges for 2021 and 2022 will be at the 2019 rate less 13%
- 2023 – Your Management Charges will be calculated by taking the 2019 Management Charges as a base and adding any inflationary factors for the years 2020, 2021 and 2022, to include statutory pay increases and Spanish cost of living index. This increase could vary depending on prevailing rates of exchange.
2.3- How much are the management charges for Non-Founder Crown Points Club Members?
- 2020 – The Management Charge for 2020 is the Deferred Rate Management Charge for 2019 plus 1%.
- 2021 onwards – The Management Charge will move generally in line with inflation and currency movement between the pound and euro.
2.4- Why do I have to pay Crown Points Club and RCI?
There are two separate memberships – Crown Points Club and RCI.
You pay Crown Points Club for the management charge on your points which can either be used direct with Crown Resorts in the week on your former membership or banked with RCI.
If you are a member of RCI, you pay an RCI membership fee to enable you to bank your points and use them to make a reservation in a different week at Crown Resorts or other worldwide destinations.
2.5- Why have I received an email not a paper statement regarding the management charge?
Members will receive an email to inform them of their management charge liability which is a quicker and more environmentally-friendly method of communication. All of the information regarding the management charge is available on the Club website www.crown-points.com. What was previously sent was not an invoice and there is no requirement for a paper statement to be sent.
2.6- Can I offset the management charge against the Founder Member payment?
It is not possible to offset the management charge liability against the Founder Member payments. In accordance with the SGM Resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee. The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts which exist whether the resort is occupied or not.
2.7- Why should I pay my management charge when I don’t want to use my points?
The Scheme rules of the Crown Points Club (in similarity with the Crown Resorts Constitution) provides for you to pay a management charge on your points in just the same way as you did within Crown Resorts and the funds pay for those same costs. This requirement is there whether you use the points or not. Points can be accumulated through membership of RCI, so unused points from one year can be used in future years to reserve time in better quality accommodation or extend the time of stay. Accommodation booked through RCI or the resort direct can be let to friends, family or on the open market.
2.8- Why should I pay my management charge when I haven’t received the full Founder Member payment?
In accordance with the SGM resolution, the payments to be made to the Founder Members will be made from a proportion of the proceeds of the sale of apartments that are surplus to the new structure’s requirements which are held in a ring-fenced account for the benefit of the Founder Members and are controlled by the Club’s Trustee. Therefore, this fund cannot be used to fund the running costs of Crown Resorts.
The management charge income of Crown Points Club is used to fund the running costs of Crown Resorts. The accommodation at Crown Resorts is used to support your points.
2.9- What is the benefit of paying a management charge rather than a rental rate?
With regards to the rental rate of any week in the year, the rate is based on availability and bookings. The lower the supply and the greater the demand, the higher the price and vice versa. As a Crown Points Club member, you will be allocated the best apartment available at the resort and benefit from discounted rates for additional nights. A renter may be allocated in a less favourable location in the resort.
2.10- Why have I received a cancellation notice for my direct debit in December 2023?
Due to a processing error by Barclays Bank, the Direct Debit set up under Levellight Ltd to collect the Management Charge has been erroneously cancelled.
Please be assured that the Direct Debit has now been reinstated and the December payment will be taken as usual on 15th December 2023 and no further action is required by members.
An email or letter has been sent to all affected members to inform them.
2.11- Why have I made a payment to ‘GoCardless’ from January 2024 onwards?
From January 2024 the direct debit scheme will be operated by GoCardless and you will see ‘GoCardless’ on your bank account instead of ‘Levellight Ltd’.
An email or letter has been sent to all members who pay by Direct Debit to inform them of the above.
3. USING YOUR POINTS
3.1- How do I use my Crown Points Club points to make a reservation?
Please contact RCI to make your reservations, the contact details can be found on their website www.rci.com.
3.2- How have my Crown Points Club points been calculated?
Your Points relate to the weeks and apartments you previously owned. Therefore, you will be required to pay a Management Charge, similar to that which you have paid in the past, in order that the apartments can be maintained and the services at the resort provided.
To find the Scheme Rules and Regulations for the Crown Points Club, please log into the Members Area on the website
3.3- How does the RCI Points System work?
In order to understand how the RCI Points system works, please click “What is RCI Points Membership” on the RCI website rci.com where you will find further information and a short video.
3.4- How can we buy more Crown Points Club points?
Through membership of RCI, you can save, bank or rent additional points however it is not possible to purchase additional points from Crown Points Club.
4.1- Where can I find the Scheme Rules and Regulations for Crown Points Club?
To find the Scheme rules and Regulations for the Crown Points Club, please click here
4.2- Can I surrender my membership to Crown Points Club?
Please send an email to email@example.com for further information.
4.3- Can I sell my Crown Points Club Points?
You can sell your points privately or on the open market or pass them on to family or friends, but you can only sell the points value stated on your membership certificate. Please note that there will be an administration charge of £150 to issue a new certificate. When passing on your points (be it by selling or gifting) they should be free of any future reservations and payment of the management charges should be up-to-date. For further information, please send an email to – firstname.lastname@example.org.
4.4- Why did I not have to sign any paperwork for my Crown Resorts membership to be transferred to Crown Points Club?
The SGM was held on 29th May 2019 for members to vote on the Resolution to move in Crown Points Club and the Resolution was passed by a majority vote in favour of 93.38% which was in excess of the 75% required under the Constitution.
As a result, all members of Crown Resorts’ Club were moved in Crown Points Club and individual signatures were not required. The existing Crown Resorts’ Membership Certificates became null and void.
4.5- When does Crown Points Club end?
The Crown Points Club will be in existence until the end of 2035.
4.6- Can I leave my Points in my Will?
Your Points can be left to a beneficiary in your Will and can be transferred to a beneficiary free of charge.
5. CROWN RESORTS
5.1- Can I stay at Club Calahonda, Club Delta Mar or Club La Riviera?
Unfortunately, due to a decreasing number of members, it has become necessary to reduce the stock by selling the apartments other than those in Club Marbella in order to remain viable. Therefore, in future all reservations at Crown Resorts will be made into Club Marbella. However, when you next visit the resort, if there are still some apartments remaining unsold in Club Calahonda it may be possible to arrange for you to stay there but this cannot be guaranteed.
5.2-When will the communal areas and apartments at Club Marbella be refurbished?
The requirement to refurbish the apartments and communal areas in Club Marbella is recognised as desirable. The following projects are planned to be undertaken when finances permit:
- Installation of air conditioning in some apartments
- Upgrade of furniture in some apartments
- Update of some of the on-site communal facilities
5.3- Will I be able to stay at Club Marbella in future?
In future, all reservations at Crown Resorts will be made into Club Marbella.
5.4- Are the Sapphire Collection apartments available for renters?
As a Crown Points Club member, you will receive priority in the allocation of the best apartment available at the resort and benefit from discounted rates for additional nights. Rentals may be allocated into a Sapphire Collection apartment when available.
5.5- What are the opening times of Café Marbella?
Café Marbella is open for breakfast and lunch service every day.
5.6- How can I contact Diversified Resorts?
Please contact Diversified Resorts by email at – email@example.com